yukepo Legal Notice

We at yukepo provide an online entertainment platform offering sportsbook betting, live-dealer casino tables, slot games, and esports markets. Our services are available only in jurisdictions where such activities are permitted by local law. We do not offer our services in regions where online wagering is prohibited by statute or regulation. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction before creating an account or placing any wager.

This legal notice outlines our service availability, user eligibility, data handling practices, and how disputes are resolved. It applies to all users of the yukepo platform regardless of access method — web browser, mobile app, or other device. By accessing yukepo, you acknowledge that you have read this notice and accept our terms and conditions.

For legal inquiries, contact us via the support channels listed at the end of this notice. We maintain transparent communication with users and regulatory bodies where we operate.

Service Availability and Jurisdiction

We do not offer yukepo services in any jurisdiction where online betting, casino games, or slots are prohibited by law. This includes regions where only state-licensed or state-monopoly operators are permitted to offer such services. Our determination of service availability is based on applicable statutes and regulations at the time of account creation. If you are uncertain whether yukepo is accessible in your region, contact our support team before signing up.

Our platform operates football sportsbook markets covering Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and other tournaments. We offer live-dealer blackjack, roulette, baccarat, and Dragon Tiger tables. We offer slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All of these offerings are restricted to supported jurisdictions only.

Account Eligibility and User Obligations

To create an account on yukepo, users must be of legal age in their jurisdiction (typically 18 years or older) and not be prohibited from using online gambling services by any court, government agency, or regulatory body. Users must provide accurate identification information during account creation. We verify email and phone number at signup. Prior to the first withdrawal, we require identity verification using a government-issued document.

Users are obligated to comply with all applicable laws in their jurisdiction regarding online entertainment, betting, and gaming. Users are also obligated to comply with our terms and conditions, which cover account conduct, responsible use of payment methods, and dispute resolution. Violations of these obligations may result in account closure and forfeiture of remaining balance.

Data, Privacy, and Security

We handle user data according to our privacy policy. Personal information (name, email, phone, bank account) is encrypted in transit and at rest. Payment credentials are processed by licensed third-party payment providers (mobile banking, local payment, online payment, banks); we do not store credit card or bank account details on our servers. Account activity — logins, wagers, withdrawals — is logged and retained for compliance and fraud prevention.

We do not sell or share user data with third parties for marketing purposes. We may share data with payment providers, anti-fraud services, and regulatory bodies where required by law. Users have the right to request a copy of their personal data or request deletion of their account. Requests are processed within one business week.

Account verification

Required before first withdrawal. Users upload government-issued ID (KTP, passport, driving license).

Payment processor

e-wallet, mobile banking, local payment, and banks handle payment processing. yukepo does not hold payment credentials.

Data retention

Account activity logged for compliance. Historical data retained for minimum one year after account closure.

User rights

Users may request data access, correction, or deletion. Requests processed within one business week.

Settlement and Dispute Resolution

All yukepo bets settle according to the rules and odds published before play. Football matches settle based on the official league record and final whistle. Live-dealer outcomes settle based on video evidence of the dealing. Slot results settle based on the random-number-generator outcome recorded by our systems. If a dispute arises, users may contact our support team within thirty days of the disputed bet. We review evidence and apply our published settlement rules.

If a dispute cannot be resolved through standard support channels, we offer escalation to a dedicated disputes team. Escalated disputes are reviewed within five business days. Our settlement decision is final; we do not offer further appeals after the disputes team ruling. Users who disagree with a settlement may pursue external remedies through their local consumer protection authority or arbitration bodies.

Prohibited Activities on yukepo

Users must not engage in the following activities on yukepo: (1) creating multiple accounts to circumvent limits or promotional terms; (2) using accounts to launder money or conduct fraud; (3) accessing yukepo from a prohibited jurisdiction or using VPN/proxy services to mask location; (4) sharing account credentials with third parties; (5) harassing or abusing support staff; (6) arbitraging odds across platforms for guaranteed profit without accepting normal betting risk.

We actively monitor for suspicious activity. Accounts found in violation of these prohibitions are subject to immediate closure. Remaining balance in closed accounts is forfeited unless the user can demonstrate a legitimate error by yukepo. We report suspected fraud to relevant authorities and payment providers.

Limitation of Liability and Disclaimers

We provide yukepo "as is" without warranties of any kind. We do not guarantee uptime, data accuracy, odds accuracy, or settlement speed. We are not liable for indirect, incidental, or consequential damages arising from your use of the platform. Your sole remedy for service disruption is a refund of the wager amount affected by the disruption, up to the amount of your balance.

We do not provide investment advice, financial guidance, or guarantees of outcomes. All betting involves risk of loss. Users are responsible for their own decisions and account activity. We do not encourage or promote excessive use of our platform. We encourage users to set personal limits and to review account activity regularly.

Contact and Support

For legal questions, account verification issues, or complaints, contact yukepo support via email or in-app chat. Our support team operates during business hours. For urgent matters, request escalation to a senior account manager. We respond to all legal inquiries within one business week.

If you are located in Jakarta, Surabaya, Bandung, or Medan and need in-person assistance, contact us through our multilingual support channels. We maintain English-language support for all account inquiries and dispute matters.

This legal notice is subject to change at any time. We notify users of material changes via email or in-app notification. Continued use of yukepo after notification of changes constitutes acceptance of the updated notice. Users who do not accept changes may close their account and request a withdrawal of remaining balance.